Contact Centre Archives

A Guide to Genesys Customer Experience Solutions

Customer Experience has become one of the most important considerations for business leaders in any industry. Today’s consumers are more likely to purchase from a company that can promise excellent…

NICE CX Solutions: What You Can Expect

NICE is one of the most reputable CX solution providers in the world today. Named a “Leader” in the Magic Quadrant reports for both Robotic Process Autoamtion and Contact Center…

The Avaya Portfolio: UCaaS, CCaaS, and CPaaS

Widely regarded as one of the most powerful communication vendors in the world, Avaya has made quite a name for itself over the years. Today, Avaya stands as the number…

Zero Trust For Securing Communications And Collaboration

Zero Trust security networks and architectures have grown increasingly attractive to business leaders in recent years. At present, the “Zero Trust Security” market is growing at a CAGR of 15.2%, and…

The 6 CCaaS Trends to Look Forward to in 2023

The contact center ahs evolved drastically in recent years. Complex and inefficient call centers have been replaced with “customer experience” hubs, capable of empowering clients across a range of channels…

The Top CX Strategies To Explore In 2023

For years now, CX (Customer Experience) has been one of the most important areas for any business leader to focus on. As consumers continue to gain access to endless new…

How to update your CX stack in 2023

Customer expectations are evolving, and businesses are struggling to keep up. According to reports, around 73% of customer support leaders agree that customers expectations are higher than ever, but only 42% believe…

The Rise Of Conversational Analytics

It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…

4 Signs It’s Time to Upgrade Your Business Communications Strategy

Digital transformation has taken the world by storm in the last couple of years. Countless companies are investing in new technology to improve workplace productivity, efficiency, and performance. One of…

Communication Tech Trends To Watch In 2023

It’s no secret that technology is evolving at a phenomenal rate. For years, we’ve been moving into an increasingly digitized and intelligent landscape, driven by innovations in software and hardware….