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Contact Centre

Zero Trust For Securing Communications And Collaboration

  • primtelltd
  • March 7, 2023
  • Contact Centre / Hosted Telephony / IT Security

Zero Trust security networks and architectures have grown increasingly attractive to business leaders in recent years. At present, the “Zero Trust Security” market is growing at a CAGR of 15.2%,…

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The 6 CCaaS Trends to Look Forward to in 2023

  • primtelltd
  • February 27, 2023
  • Contact Centre

The contact center ahs evolved drastically in recent years. Complex and inefficient call centers have been replaced with “customer experience” hubs, capable of empowering clients across a range of channels…

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The Top CX Strategies To Explore In 2023

  • primtelltd
  • February 20, 2023
  • AI / Contact Centre

For years now, CX (Customer Experience) has been one of the most important areas for any business leader to focus on. As consumers continue to gain access to endless new…

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How to update your CX stack in 2023

  • primtelltd
  • February 14, 2023
  • Contact Centre

Customer expectations are evolving, and businesses are struggling to keep up. According to reports, around 73% of customer support leaders agree that customers expectations are higher than ever, but only…

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The Rise Of Conversational Analytics

  • primtelltd
  • February 9, 2023
  • AI / Contact Centre

It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…

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4 Signs It’s Time to Upgrade Your Business Communications Strategy

  • primtelltd
  • January 3, 2023
  • Cloud / Contact Centre / Hosted Telephony

Digital transformation has taken the world by storm in the last couple of years. Countless companies are investing in new technology to improve workplace productivity, efficiency, and performance. One of…

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Communication Tech Trends To Watch In 2023

  • primtelltd
  • December 28, 2022
  • Contact Centre / Hosted Telephony / telecommunication

It’s no secret that technology is evolving at a phenomenal rate. For years, we’ve been moving into an increasingly digitized and intelligent landscape, driven by innovations in software and hardware.…

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The Importance of Omnichannel Contact Centres

  • primtelltd
  • November 21, 2022
  • Contact Centre

Studies conducted by Contact Centre vendors indicate 9 out of 10 customers want the companies they do business with to offer an omnichannel experience. After all, we’re living in a…

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5 Ways to Reduce Security Risks in the Contact Center

  • primtelltd
  • October 31, 2022
  • Contact Centre / IT Security

Security concerns are common in the contact center. After all, as the epicenter of interactions between your audience and your business, your contact center consistently processes and collects huge amounts…

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