Customer Experience has become one of the most important considerations for business leaders in any industry. Today’s consumers are more likely to purchase from a company that can promise excellent…
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Dialpad, a company committed to creating next-level communication solutions for both internal and external interactions, has a host of solutions to offer digitally-transforming brands. Named a visionary by the Gartner Magic…
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For years now, CX (Customer Experience) has been one of the most important areas for any business leader to focus on. As consumers continue to gain access to endless new…
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It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…
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