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AI

The Top CX Strategies To Explore In 2023

  • primtelltd
  • February 20, 2023
  • AI / Contact Centre

For years now, CX (Customer Experience) has been one of the most important areas for any business leader to focus on. As consumers continue to gain access to endless new…

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The Rise Of Conversational Analytics

  • primtelltd
  • February 9, 2023
  • AI / Contact Centre

It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…

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