The contact center ahs evolved drastically in recent years. Complex and inefficient call centers have been replaced with “customer experience” hubs, capable of empowering clients across a range of channels…
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For years now, CX (Customer Experience) has been one of the most important areas for any business leader to focus on. As consumers continue to gain access to endless new…
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Customer expectations are evolving, and businesses are struggling to keep up. According to reports, around 73% of customer support leaders agree that customers expectations are higher than ever, but only 42% believe…
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It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…
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It’s safe to say the way we connect, communicate, and traverse the digital landscape is evolving at an incredible pace. In the last few years, as the technology space has…
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The demand for technology in the business world has increased drastically in recent years. In 2022, Gartner predicted worldwide IT spending would exceed $4.4 trillion – a 4% increase over the year…
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Digital transformation has taken the world by storm in the last couple of years. Countless companies are investing in new technology to improve workplace productivity, efficiency, and performance. One of…
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It’s no secret that technology is evolving at a phenomenal rate. For years, we’ve been moving into an increasingly digitized and intelligent landscape, driven by innovations in software and hardware….
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Global recessions, cost of living crises, and economic turmoil are all causing issues for business leaders and consumers alike. At a time when profits are dwindling, and uncertainty is plaguing…
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Technology investment is accelerating at an incredible rate. Before the pandemic struck, most companies gradually implemented new and improved digital initiatives at a relatively slow place, upgrading tools naturally as…
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