Customer expectations are evolving, and businesses are struggling to keep up. According to reports, around 73% of customer support leaders agree that customers expectations are higher than ever, but only 42% believe…
Read more...
It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…
Read more...
Digital transformation has taken the world by storm in the last couple of years. Countless companies are investing in new technology to improve workplace productivity, efficiency, and performance. One of…
Read more...
It’s no secret that technology is evolving at a phenomenal rate. For years, we’ve been moving into an increasingly digitized and intelligent landscape, driven by innovations in software and hardware….
Read more...
Studies conducted by Contact Centre vendors indicate 9 out of 10 customers want the companies they do business with to offer an omnichannel experience. After all, we’re living in a world offering…
Read more...
Security concerns are common in the contact center. After all, as the epicenter of interactions between your audience and your business, your contact center consistently processes and collects huge amounts…
Read more...
