Studies conducted by Contact Centre vendors indicate 9 out of 10 customers want the companies they do business with to offer an omnichannel experience. After all, we’re living in a world offering…
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Security concerns are common in the contact center. After all, as the epicenter of interactions between your audience and your business, your contact center consistently processes and collects huge amounts…
Read more...Sustainability isn’t just a buzzword for today’s companies, it’s crucial to the ongoing success of your brand. In an environment where energy prices continue to rise, climate change is accelerating at an…
Read more...What is third party maintenance anyway? These days, there are countless services and solutions available for companies hoping to improve the longevity of their technology investments. After all, while technology…
Read more...With energy prices rising around the world, the threat of global warming growing ever more significant, and the economy in continued disarray, IT’s role in tackling waste is gaining increasing…
Read more...Hybrid work is officially here to stay. Around 76% of companies say they’re now shifting to a hybrid work strategy in their organisation, and only 11% say they’re returning to the office…
Read more...Considered by many to be the next step for SD-WAN innovation, SASE could be the network connectivity solution countless brands are looking for. Though still a relatively new concept, the…
Read more...Security will always be one of the most important concerns facing any business owner. This is particularly true in an age of digital transformation, where countless devices can provide access…
Read more...UCaaS is accelerating into a state of rapid growth, driven by the demand for greater flexibility, scalability, and versatility introduced by the pandemic. In the last couple of years, companies…
Read more...When Microsoft Teams first emerged on the market in 2017, it was as a simple solution for business communication and collaboration, intended to replace Skype for Business. Since then, the technology…
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