Communication Platforms as a Service (CPaaS) is a powerful cloud-based service, built around the “PaaS” model. Designed to give companies an easy way to integrate real-time direct communication solutions into existing apps and workflows, CPaaS paves the way for business transformation.
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Artificial Intelligence and chatbot technology has taken the world by storm. Intuitive new algorithms and tools give businesses a host of ways to serve and support their customers. Some bots can reach out to customers proactively with personalised recommendations, while others offer self-service solutions to help customers address problems without human support. Implementing AI effectively requires companies to carefully choose solutions capable of enhancing their support strategies, reducing costs, and increasing team productivity.
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