Customer expectations are evolving, and businesses are struggling to keep up. According to reports, around 73% of customer support leaders agree that customers expectations are higher than ever, but only 42% believe…
Read more...
It’s no secret that data is crucial to any intelligent business decision. In the contact center environment, companies are constantly generating huge amounts of valuable, insightful data, from calls, chat…
Read more...
It’s safe to say the way we connect, communicate, and traverse the digital landscape is evolving at an incredible pace. In the last few years, as the technology space has…
Read more...
The demand for technology in the business world has increased drastically in recent years. In 2022, Gartner predicted worldwide IT spending would exceed $4.4 trillion – a 4% increase over the year…
Read more...
Digital transformation has taken the world by storm in the last couple of years. Countless companies are investing in new technology to improve workplace productivity, efficiency, and performance. One of…
Read more...
It’s no secret that technology is evolving at a phenomenal rate. For years, we’ve been moving into an increasingly digitized and intelligent landscape, driven by innovations in software and hardware….
Read more...
Global recessions, cost of living crises, and economic turmoil are all causing issues for business leaders and consumers alike. At a time when profits are dwindling, and uncertainty is plaguing…
Read more...
Technology investment is accelerating at an incredible rate. Before the pandemic struck, most companies gradually implemented new and improved digital initiatives at a relatively slow place, upgrading tools naturally as…
Read more...
Studies conducted by Contact Centre vendors indicate 9 out of 10 customers want the companies they do business with to offer an omnichannel experience. After all, we’re living in a world offering…
Read more...
Security concerns are common in the contact center. After all, as the epicenter of interactions between your audience and your business, your contact center consistently processes and collects huge amounts…
Read more...Sustainability isn’t just a buzzword for today’s companies, it’s crucial to the ongoing success of your brand. In an environment where energy prices continue to rise, climate change is accelerating at an…
Read more...What is third party maintenance anyway? These days, there are countless services and solutions available for companies hoping to improve the longevity of their technology investments. After all, while technology…
Read more...
